Tattle
Restaurants’ Go-To Customer Experience Improvement (CXI) and Feedback Platform
Description
Tattle is hospitality's premiere Customer Experience Improvement (CXI) platform that enables restaurants to close operational gaps through high-velocity and statistically-reliable guest feedback. Combining both online reviews and private feedback, Tattle unlocks the 360-view into omni-channel guest sentiment, and provides smart recommendations that visibly improve location-specific guest satisfaction and revenue.
Tattle serves 220+ brands across 11,000+ locations, including Chili's, CAVA, MOD Pizza, Hooters & Dave's Hot Chicken and more. Some Tattle benefits include:
Tattle serves 220+ brands across 11,000+ locations, including Chili's, CAVA, MOD Pizza, Hooters & Dave's Hot Chicken and more. Some Tattle benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Satisfaction improvement at a 84% probability within 30 days when locations focus on the Tattle-recommended top opportunity, and revenue increase at a 97% probability in 60-90 days afterwards
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for guest recovery outreach to 100% of guests using apology emails and reward cards, with a 70% success rate
